• Vantaa started by identifying relevant stakeholders and their roles in cultural heritage. • The second phase was to ensure commitment from the programme’s managers. • Thirdly, steering group members named their staff to take part in ambitious but very concrete discussions. Management Vantaa Deputy Mayor named an official steering group formed by city officials. Its role was to give guidelines to the project coordinator and to take care of the progress during the project. City officials also named 100 persons from their staff to take part in the discussions. To a few of them, cultural environment was already part of their jobs but for others this was something totally new. The municipality ensured human resources and funding for implementation throughout the process. A cross-sectoral committee for cultural environment preservation supervised progresses monitoring and evaluation. Top Tips Vantaa’s Cultural Environment Programme was developed in 10 phases: 74